Shipping policy
Last updated: 13/10/26
Processing time
Orders are processed within 1–3 business days after payment (excluding weekends and holidays). You will receive a confirmation email with your tracking number as soon as your order ships.
Delivery times
- Spain: [X–Y] business days
- Rest of the European Union: [X–Y] business days
- United Kingdom, USA & Canada: [X–Y] business days
- Rest of the world: [X–Y] business days
Delivery times are estimates and may be longer during peak seasons or due to customs clearance.
Shipping costs
Free tracked shipping on all orders.
Tracking your order
Every order ships with tracking. You can follow it with the link in your shipping confirmation email or on our Track your order page.
Customs, duties and taxes
[Orders shipped within the EU include VAT. For orders outside the EU, import duties or taxes may apply and are the responsibility of the customer.]
Lost or delayed parcels
If your tracking has not updated for more than 10 business days, or your parcel has not arrived within the estimated time, contact us at info@not25hours.com and we will investigate and, if needed, resend your order or refund you.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will do our best to help.
